Returns and refunds — GrabGroc

Contact GrabGroc support with your order reference, the affected product and size, and a description of the problem. For damage or an incorrect product, keep the packaging and include relevant photographs if available. Do not return a parcel before receiving instructions.

Support reviews the request and explains available remedies and any return instructions or costs before you proceed. No fixed return window, free-return entitlement or restocking fee is promised here. Applicable consumer rights remain unaffected.

An approved refund is processed through the payment provider after verification. The amount can be partial or full according to the approved resolution; your payment provider determines when it appears in your account. A return request is not itself a refund confirmation.